To speak with an Abatement Technologies Whole House Air Purification Specialist, call:

U.S. 800-634-9091
Canada 800-827-6443
International 678-889-4200

Mon-Fri 8 AM - 5:30 PM Eastern

e-mail:

Home > Air Purifiers > For Contractors > Contractor FAQs

Contractor FAQs

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Replacement Filter and Lamp Questions for Abatement Technologies® CAP® Whole-House Air Purification Systems

How do I order replacement filters and UV lamps for my customer? I have located the part number of the item.

Replacement filters and UV lamps are sold to homeowners only through authorized independent HVAC dealers. Abatement Technologies does not sell to homeowners directly.

For Approved Dealers:

While ordering, you might find it convenient to order annual PAK replacement filter and lamp kits for your customers. For more information about these prepackaged kits speak with your customer service representative.

Replacement filters, germicidal UV lamps and PAK kits may be ordered in one of three ways:

  • Phone: 800-634-9091 (U.S.), 800-827-6443 (Canada) or 678-889-4200 (international)
  • E-mail: iaqinfo@abatement.com
  • Fax: 800-358-2394 (U.S), 905-871-8201 (Canada) or 678-889-4201 (international)

All orders received by 2 PM are shipped the same day.

Download the CAP PAK kit, filter and lamp chart to view replacement part numbers for all CAP models. (link to CAPfilterchart.pdf).

For Contractors Interested in Becoming CAP Dealers:

Please complete the become a CAP dealer form to begin the process of becoming an approved dealer for Abatement Technologies CAP central air purification systems and replacement components.

I am working on a CAP unit. What filters and lamps go in it?

Download the CAP PAK kit, filter and lamp chart to view replacement part numbers for all CAP models.

I am working on a CAP600 or CAP1200 unit. How do I replace the filters and lamps?

Click to download the CAP600 Series filter and lamp replacement instructions.

Click to download the CAP1200 Series filter and lamp replacement instructions.

Can homeowners call Abatement Technologies and buy replacement filters and lamps?

No. We sell only to authorized independent HVAC and indoor air quality (IAQ) dealers. We are happy to speak with homeowners about choices, and refer them to dealers we work with in their local area for replacement parts and service.

 

Repair Parts/Technical Questions

How do I troubleshoot and get technical information for this unit?

Consult the user manual for product information. Technical advice and troubleshooting assistance is also available by contacting Abatement Technologies' Customer Service Department by phone at 800-634-9091 (U.S.) or 905-871-4720 (Canada) or by email iaqinfo@abatement.com.

Are ballasts or other parts available?

Yes. For repair parts please contact Abatement Technologies' Customer Service Department at 800-634-9091 (U.S.), 905-871-4720 (Canada) or 678-889-4200 (international) by email iaqinfo@abatement.com.

Why is the amber light illuminated on the CAP600 or CAP1200 unit?

CAP600/CAP1200 Series have a built-in amber 'change filter' lamp that illuminates when the first and second stage pre-filters are loaded with dirt and need replacement.

How long do the lights (germicidal UV lamps) last?

The high-output hard quartz lamps are rated for 9,000 hours (one year) of continuous operation when installed and used in accordance with the operating manual.

What does the "P" in UVP mean?

The "P" designation in the model name indicates that the CAP unit includes a powerful dual-frequency UV "Plus" lamp that provides germicidal UV disinfection and neutralizes odors using photolysis oxidation to produce ozone within the HVAC ductwork.

Does the UV or UVP lamp need to be on all the time?

The CAP unit should be run continuously to provide 24/7 air treatment and optimum lamp performance. Cycling the lamp on and off can reduce in-use lamp life.

Does the furnace blower need to be on all the time?

The CAP unit and the furnace blower should be run continuously to provide 24/7 air treatment and optimum lamp performance.

 

Warranty Questions

How do I handle a warranty issue?

Gather the model number and serial number information on the issue you are having. Other information can be helpful such as install date, replacement dates and other pertinent details. Then contact Abatement Technologies' Customer Service Department at 800-634-9091 (U.S. customers), 800-827-6443 (Canadian customers) or by email iaqinfo@abatement.com.

What is the limited warranty of CAP units?

Abatement Technologies, Inc. warrants that goods sold to the original user (homeowner) shall be free from defects in material and workmanship. Please refer to the instruction manual of each unit for detailed limited warranty information. This limited warranty does not include useful filter or UV lamp life.

 

Contractor Pricing/Shipping Questions

Where do I find contractor pricing?

If you are an authorized dealer with a password, click to download the dealer price list. If you are not an authorized dealer, please complete the online form. A CAP representative will contact you shortly.

What is the suggested retail price?

Suggested retail prices are on the contractor price list.

How do you ship the units? How long does it take?

CAP units are shipped by ground shipping, unless arranged otherwise, through FedEx and UPS using the shipping company schedule to your area. Some shipments may require a signature at time of receipt.

IAQ Solutions/Comparing CAP Units

I have a customer with specific issues related to air quality. Would a CAP unit be a solution?

We would be happy to speak with you on your questions about issues homeowners have and results we have seen. Please go to the become a CAP dealer page and contact us.

Do you have training materials to help me talk about Indoor Air Quality solutions?

Yes, we would be happy to share successful ideas on approaching potential customers, and providing them with possible solutions for better Indoor Air Quality, comfort and health. Please go to the become a CAP dealer page and contact us.

How do your units compare to another manufacturers' products?

The quality and depth of the CAP product line and our knowledgeable sales team enable CAP dealers to provide their customers with an array of indoor air purification solutions. For comparison information related to a specific product, please go to the become a CAP dealer page and contact us.